Customer Face Covering Requirement Policy 


The coronavirus (or COVID-19) presents serious health risks to some individuals. This virus can be easily transmitted, even by people who do not feel sick, exhibit symptoms, or even know they are infected or carrying the virus when speaking, coughing or sneezing. As an organization, we want to keep our employees and members safe by reducing the risk of any potential transmission of the coronavirus. Accordingly, we issue this policy to reflect our commitment to workplace safety and employee and member health.

In light of the recommendation from CDC which endorses the wearing of cloth face coverings in public settings where other social distancing measures are difficult to maintain, it is the policy of First Class Federal Credit Union during the COVID-19 crisis to require members to wear a face covering which will cover both their nose and mouth.  The member’s nose and mouth must be covered in order to help prevent the Spread of COVID–19 to other members and First Class FCU employees.

Understanding that there may be instances when some members may not be able to wear a face covering because of such things as medical conditions or other reasons included in the Americans with Disabilities Act, we will accommodate their request for service through the night drop and /or use of our online banking. If the member is unable to utilize services through these channels, our staff will attempt to facilitate the transaction from over the telephone or in the credit union parking lot.

If the individual refuses to wear a face covering simply because they believe they should not have to, a representative from First Class FCU will attempt to de-escalate the situation.  If the member refuses and insist they will not wear a mask and is also unwilling to perform their transaction through an alternate channel as described above, First Class FCU WILL ENFORCE this policy and choose to refuse service.


Please note: This Policy is subject to change with or without notice as we transition through the different phases of the Coronavirus and as Federal and State requirements change.